Your Questions Answered, Fast, Reliable Support

Find quick answers to common questions about our tracking systems, CCTV, and DVR devices, all in one convenient place.

Orders and Shipping

Orders are typically processed and dispatched the same day. Delivery times vary depending on your location. You can expect to receive your order within 1 to 2 business days after dispatch. You’ll receive a tracking link as soon as your order is shipped.

  1. Click on the  link “My Account” or “Login/Register”
  2. Go to the Registration Page
    • On the My Account page, look for the “Register” section.
  3. Enter Your Details
    • Fill in the required fields.
      • Email Address
      • Username
      • Password
  4. Click “Register”
    • After filling in your details, click the “Register” button.
  5. Verify Your Email (If Required)
    • Check your inbox for a confirmation email and follow the instructions to verify your account.
  6. Login to Your Account
    • Once registered, log in using your email and password to access your account.
  1. Log into Your Account
    • Click on “My Account”
    • Enter your email and password, then click “Login”
  2. Go to the Address Section
    • In the My Account dashboard, click on “Addresses”.
    • Locate the Shipping Address section and click “Edit”
  3. Update Your Shipping Address
    • Enter your new street address, city, state, postcode, and country.
    • Ensure all details are correct to avoid delivery issues.
  4. Save Your Changes
    • Click the “Save Address” button to update your shipping information.
  5. Check Your Order Details (If Applicable)
    • If you have an existing order, go to Orders and check if the shipping address needs to be updated for pending shipments.
    • Contact customer support if the order is already being processed.
  1. Log into Your Account
    • Click on “My Account”
    • Enter your email and password, then click “Login”
  2. Go to the Orders Section
    • In the My Account dashboard, click on “Orders”.
  3. Find Your Order
    • Locate the order you want to track.
    • The order status (e.g., “Processing,” “Completed,” or “Shipped”) will be displayed next to the order.
  4. View Order Details
    • Click on the order number or “View” button for more details.
    • If a tracking number is available, it will be shown here.
  5. Track Shipment (If Available)
    • If tracking is provided, click on the tracking link or copy the tracking number and enter it on the courier’s website.
  6. Check Your Email for Updates
    • You will also receive order status updates via email, including shipping and tracking details.

No, we do not store your credit card details. All payments are processed securely through our trusted payment gateways, which handle your information using advanced encryption and security measures. Your payment details are never stored on our servers to ensure your privacy and security.

We are primarily a business-to-business (B2B) website, but consumers are also welcome to purchase from us. Please note that all orders are subject to a 20% VAT, which will be added at checkout.

We primarily supply to the UK, but we do offer overseas deliveries in some cases. Please contact our customer support team for more information about shipping to your country.

We aim to deliver all orders in a single package, but on rare occasions, we may need to ship items in multiple packages depending on the size or nature of the order.

Returns and Exchanges

We accept returns within 7 days of receiving your order, provided the items are in their original condition and packaging. Please contact our customer support team to initiate a return and receive further instructions.

If you’ve received the wrong item, please contact our customer support team as soon as possible with your order number and details of the item you received. We’ll arrange for a return and send you the correct item at no additional cost.

Please contact our customer support team as soon as possible with your order number and photos of the damaged items. We’ll work quickly to resolve the issue and arrange for a replacement or refund.

“Please return your authorised item(s) to the following address:
Red Lake Solutions Limited
Unit 17, Kempton Gate Business Centre
Oldfield Road
Middlesex
TW12 2AF
If you have any questions or need further assistance with your return, don’t hesitate to contact our customer support team.”

“To receive customer support, you can contact us through the following methods:
Email: support@tracker999.co.uk
Phone: 0300 131 9990
Live Chat: Available on our website during business hours.
Contact Form: You can also fill out the contact form on our website, and a member of our team will get back to you as soon as possible.
We’re here to help and look forward to assisting you!”

If you’ve entered an incorrect shipping address, please contact our customer support team as soon as possible with your order number and the correct address details. We will do our best to update the address before your order is shipped. If your order has already been dispatched, we’ll assist you in resolving the issue and ensure it reaches you.

Once an order is submitted, we process it as quickly as possible to ensure timely delivery. If you wish to change or cancel your order, please contact our customer support team immediately with your order number. We will do our best to accommodate your request, but please note that changes or cancellations may not be possible if the order has already been dispatched.

We carry a large stock inventory, and only products available for immediate dispatch are shown on our site. In the rare event that an item is sold out or unavailable for immediate dispatch, we will contact you to provide an estimated restock date or explore alternative options.

Let’s Talk About What You Need

We’ll never push you to buy something that’s not right for your fleet. Whether you want to meet DVS standards, cut claims, or simply make reversing safer, we’ll help you choose the right setup.

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